FREQUENTLY ASKED QUESTIONS
Here you can find answers to the most frequently asked questions about the ordering process. If you don’t see what you’re looking for, please don’t hesitate to contact Parsonskellogg Craft@parsonskellogg.com with your questions, and a sales rep will respond within 1 business day.
With the exception of sample orders, the minimum order quantity for all orders is 10 total units. If you would like to order retail style items outside of the Corporate Sales catalog, there is a 10-unit minimum per size/color. Please fill out the Custom Request form for non-Corporate styles.
10-49 Units - 25% discount off original retail prices
50-99 Units - 30% discount off original retail prices
100+ Units - 35% discount off original retail prices
All items ordered must be decorated. All logos intended for placement on Parsonskellogg Craft items are subject to approval by Parsonskellogg Craft. All orders, including sample orders, must be submitted with a PDF logo for approval.
The cost of a logo is $5 per item. This is a required charge. The logo cost advertised by other decorators is subject to each decorator’s individual pricing structure.
ParsonsKellogg can embroider name personalization for an additional $7 per piece. Please select “yes” at checkout next to personalization. Once the order is placed, your sales rep will request a spreadsheet that indicates which piece receives which name. (NOTE: Please format names exactly how you would like them to be embroidered.)
Yes, you may place an order that contains some personalized pieces and some pieces that are simply logo decorated. You will only be charged the additional $7/piece on the pieces you want personalized. Please clearly indicate which pieces you do not want personalized.
We encourage you to order samples to experience the Parsonskellogg Craft quality, trims, fabric, fit, and feel. We will accept undecorated sample returns for up to 60 days with no restocking fees. Please contact us for sample return details. All samples must have original tags attached and be in resellable condition.
You may place an add-on orders within the 30 days leading up to the ship date on the original order. Add-on orders do not need to meet order minimums, and will receive the same discount as the original order. To qualify as an add-on order, the order must be for the same customer, with the same styles and colors. Please identify the order as an add-on order at the time of submission.
All customers will receive an email containing a photo proof of their logo, free of charge.
Yes, please add the items separately to the cart with each unique logo selected. The setup charge for the first logo will be waived, but you will be charged a $50 setup for the second logo unless it is already on file.
ParsonsKellogg can manage your order from top to bottom and embroider your items in-house, but if you already have a relationship with another decorator, we can to ship the items directly to them. Please be sure to include the decorator’s information as the shipping address section at checkout. If you are not decorating your item with ParsonsKellogg, please alert the decorator you choose that they will be receiving a shipment.
If you are purchasing waterproof items, such as the Torrentshell Jacket, we require you to use a ParsonsKellogg-approved decorator.
ParsonsKellogg: 877-216-1011, Parsonskellogg Craft@parsonskellogg.com, East Providence, RI 02914
Action Embroidery: 775-826-3100, email@example.com, Reno, NV 89502
Northeast Stitches & Ink: 518-744-4335, firstname.lastname@example.org, South Glens Falls, NY 12803
In order to upload your logo successfully, your logo must be formatted as a JPG, GIF, TIF, PNG or BMP file.
ParsonsKellogg does not have access to the Retail Inventory displayed on Parsonskellogg Craft’s website. Parsonskellogg Craft keeps two separate inventories: one for its retail site, and the other for corporations like ParsonsKellogg. We draw our stock from Corporate Inventory, and our site reflects availability as such.
Since we are drawing from Parsonskellogg Craft’s Corporate Inventory, we are unable to provide a precise timeline as to when your item will be back in stock. If you wish place an order for an out of stock item, contact a PK sales rep and set an order up separately. The item will ship once it is back in stock.
We accept returns on undecorated product up to 30 days past the ship date. A 15% restocking fee will be charged for all returned items. All returns are subject to approval. Please contact us to request a return.
You must have written permission to sell any Parsonskellogg Craft gear, decorated or undecorated, directly to consumers. No Parsonskellogg Craft merchandise may be sold in hospital gift shops, bookstores, etc.
During the fall and winter months, orders typically turn around in approximately one month, from order placement to receipt of merchandise.
Should you have any questions with regards to your order, or if you have been unable to find your answer on this page, please don’t hesitate to email Parsonskellogg Craft@parsonskellogg.com, and a sales rep will respond within 1 business day.